Privacy Policy

Last Updated: December 3, 2024

ClutchLead ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing information when you sign up
• Business Details: Services offered, service areas, business hours, and customization preferences
• Payment Information: Credit card details processed securely through Stripe

Information Collected Automatically

• Call Data: Phone numbers of callers, call duration, timestamps, and call outcomes
• Call Recordings & Transcripts: Audio recordings and text transcriptions of calls handled by our AI
• Usage Data: How you interact with our dashboard and services
• Device Information: Browser type, IP address, and device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist service
• Process calls and deliver transcripts and alerts to you
• Process payments and manage your subscription
• Send service-related communications (alerts, updates, support)
• Analyze usage patterns to improve our AI and service quality
• Comply with legal obligations

3. Call Recordings and Transcripts

Call recordings and transcripts are a core part of our service. Here's how we handle them:

• Storage: Recordings are stored securely using industry-standard encryption
• Retention: We retain recordings for 90 days by default. You can request longer retention or early deletion
• Access: Only you and authorized team members can access your call recordings
• AI Training: We may use anonymized call data to improve our AI. You can opt out of this

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate (e.g., Stripe for payments, cloud hosting providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers with industry certifications

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Caller Privacy

When someone calls your business and reaches our AI:

• Callers are informed they may be recorded (where required by law)
• Caller information is only shared with you, the business owner
• We do not use caller information for marketing purposes

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: